Support ticketing for the line, tied into the CRM like everything else.
Features
- Ticket submission by guests and by logged-in customers, with a customer dashboard for opening a ticket, viewing their own tickets and searching the knowledgebase.
- An integrated knowledgebase with nested categories and private, staff-only articles, plus a KB picker inside the reply screen.
- Per-department custom fields, ticket uploads and attachments, and internal staff notes that customers never see.
- Automatic ticket assignment with load balancing across staff, custom priorities and custom statuses, and a ticket history log on every ticket.
- Customer rating of staff responses after a ticket closes, plus reports over ticket activity.
- Create and reply to tickets by email through the ingest queue.
- A scoped API surface: the webservices plugin is in the package with 12 scoped grants, so agents work under named mafiatickets.api grants rather than a broad administrator action.
- An agent-runnable setup wizard with idempotent steps and a credential stop step, so secret entry stays a human point by design.
- A CRM bridge plugin tying tickets into the suite registry next to the MafiaCRM contact records.
Status: in build. The promoted package, version 2026.11.13.01, was independently verified on November 14, 2026: unit tests 36 of 36, the structure suite all pass, and PHP lint clean at 56 of 56. Final acceptance stands at 12 of 14; the last two items, email ingest and the setup wizard secret step, wait on one owner credential entry, which is why the product stays in build.
Version of record: 2026.11.13.01 · pkg_mafiatickets-2026.11.13.01.zip · sha256 22dd3ef0aacc1b5ae9eec31e76ad08868727c0622ef4e78194414c1abd858d46
Licensing: MafiaTickets is part of the Mafia Line. One $99 lifetime license covers every product in the line, on 25 sites. See Stage 1 Alpha for what is in the alpha, and the Alpha Deal for the one-time popup offer.